When an industrial machine stops at a customer site in Türkiye, the equipment manufacturer may need a local team to inspect the installation, document the symptoms and support the agreed repair or retrofit. Farad Automation provides industrial automation, electrical panel revision, PLC and HMI programming, and commissioning services in the Istanbul and Kocaeli industrial region.
Send the machine information before the visit
A useful service request includes the machine function, manufacturer, control system models, alarm photographs and a short description of when the problem occurs. Please state whether the fault is continuous, intermittent or associated with a specific product or operating mode. Available electrical drawings and project backups help define the scope. Access to protected software and permission for any changes should be arranged by the responsible parties.
Agree on the responsibilities
Local field support works best when the machine builder, plant team and service provider have a clear understanding of the task. The visit may cover inspection, measurements, replacement of agreed components, installation work or commissioning support. A site visit is not automatically an authorization to redesign the machine. Software ownership, remote assistance and acceptance criteria should be discussed before implementation.
Plan for production and testing
The plant should identify a responsible contact, explain access conditions and agree on the available downtime. Required parts, drawings and the production trial should be considered together. Intermittent faults may require observation under the conditions that previously caused the stop. Testing and electrical work must follow the site’s safety procedures and be performed by qualified personnel.
Document the result
A practical handover records the observed issue, work performed, components changed and the conditions of the final trial. Any unresolved item should remain visible to both the plant and the manufacturer. If the project includes software changes, backup and handover requirements should be agreed as part of the service scope.
Contact Farad Automation
Farad supports service enquiries around Tuzla, Gebze, Çayırova, Dilovası, Şekerpınar, Orhanlı and Pendik. Share your site location, machine details and requested assistance so the visit can be assessed and scheduled. Availability, travel arrangements and the exact service scope are confirmed for each enquiry.
Call +90 554 667 05 04 · Send machine details on WhatsApp · Farad Automation
FARAD AUTOMATION • FIELD SERVICE AND RETROFIT
Contact our local technical team
Contact us for PLC, HMI, drive, servo, machine electrical service and control panel retrofit. Send machine labels and fault photographs via WhatsApp.
CALL: 0554 667 05 04CONTACT ON WHATSAPP
Address and directions
Şekerpınar Mahallesi, Muhsin Yazıcıoğlu Caddesi No:96/C
41420 Çayırova / Kocaeli
Email: bilgi@faradotomasyon.com
Service areas: Tuzla, Orhanlı, Tepeören, Pendik, Çayırova, Şekerpınar, Gebze ve Dilovası.
Call us to discuss your site visit and service scope. Farad Otomasyon · Exproof products and installation